Privacy policy

Article 1. INFORMATION WE COLLECT
1.1. Information you provide to us
1.1.1 We collect information that you provide directly to us when you use our services. This includes:
1.1.2 Account Information: When you register for an account, you will be asked to provide certain basic information. This will include your name, email address, username, password, occupation, location, phone number, etc.
1.1.3 Actions you take: Whenever you use our services, we collect information about the actions you take, including your interactions with the content of the site, as well as your interaction with other users.
1.1.4 Transactional Information: If you purchase our products and services, you may be required to provide us with payment and billing information, ie account details, credit card details, and billing address. Gato Negro will keep a record of your billing transactions and purchases, and of any communications and responses.
1.1.5 Other Information: We may collect any other information that you choose to provide us directly, for example when you fill out a form, request customer support, or communicate with us and our team.

1.2. Information We Collect Automatically
1.2.1 We may collect information from you automatically when you access or use our services. Such information may include:
1.2.2 Device Information: When you access our Services through a mobile device (including, but not limited to, tablets and smartphones), we may remotely access, collect, control or store information about the device and the applications you use to access our services. For example, IP address, your operating system, your browser ID and other information about your system and connection.
1.2.3 Log Data: Our web servers maintain log files that record the date each time a device accesses our servers. The log files contain data about the nature of each access, including the source IP addresses. We may also access metadata and other information associated with files you upload to our services.
1.2.4 Product Usage Data: Usage Data includes the dates and times you access the Services and your browsing activities. We also collect information about the performance of the services. This helps facilitate research and analysis of the Services to improve their content and performance.
1.2.5 Location Information: We may receive and process information about your location. We may also receive information about your location when you choose to share such information on our services, including by associating your content with a location, or deriving your approximate location from other information about you, for example, your IP address.

1.3. Information we collect from other sources
1.3.1 We may obtain information about you from third-party sources, such as public databases, social media platforms, third-party data providers, and our common marketing providers. This helps us update, expand, and analyze our records, identify new marketing prospects, and provide products and services that may be of interest to you.

Article 2. HOW DO WE USE THE INFORMATION WE COLLECT AND RECEIVE?
2.1. We use information about you to:
2.1.1 Provide, maintain, and improve the Services;
2.1.2 Research and develop new services;
2.1.3 Help protect our security and the security of our users, including blocking suspected spammers, addressing abuse, and enforcing our policies;
2.1.4 Send you technical notices, updates, security alerts, invoices, and other administrative and support messages;
2.1.5 Provide services to the customer;
2.1.6 Communicate with you about products, services, offers, promotions, and events, and provide other news and information that we think will be of interest to you;
2.1.7 Monitor and analyze trends, usage, and activities in connection with our services; Y
2.1.8 Personalize the services and advertisements, content, and features that match the profiles or interests of the users.

Article 3. INFORMATION SHARED/DISCLOSED
3.1. We do not share your personal information with third parties, except in one of the following circumstances:
3.1.1 With Linked Services: If you link your account with a third-party service, any information you authorize will be shared with that third party.
3.1.2 With our partners: We may share information with vendors, consultants, and other service providers who need access to such information to perform work for us. Your use of personal data will be subject to appropriate confidentiality and security measures.
3.1.3 To comply with the law: We may share information in response to a request for information if we believe that the disclosure is in accordance with, or is required by, any applicable law, regulation, legal process, or governmental request, including, without limitation, meet national security or law enforcement requirements. To the extent permitted by law, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
3.1.4 In an emergency: We may share information where we believe it may be necessary to prevent imminent and serious bodily harm to a person.
3.1.5 To enforce our policies and rights: We may share information if we believe your actions are inconsistent with our user agreements and policies, or to protect our rights, property, and safety, and the rights, property, and safety of others.
3.1.6 With your consent: We may share information about you with your consent or at your direction.
3.1.7 Aggregated or Anonymized Information: We may share information about you that has been aggregated or anonymized in such a way that it cannot reasonably be used to identify you.
3.1.8 Advertisers: We may partner with third-party advertisers and ad networks to deliver advertising and content targeted to your interests.

Article 4. USE OF COOKIES
4.1. We use cookies and similar tracking technologies to track user traffic patterns and maintain certain log information.
4.2. Examples of cookies we use:
4.2.1 Session Cookies: These are essential for the operation of our site and allow users to access all content and features of the site.
4.2.2 Preference Cookies: These are used to remember your preferences.
4.2.3 Advertising Cookies: These are used to serve you advertisements that may be relevant to you and your interests.
4.2.4 Security Cookies: These are used to authenticate users, prevent fraudulent use of login credentials, and protect user data from access by unauthorized third parties.
4.2.5 You can control or reset your cookies through your web browser which will allow you to personalize your cookie preferences and reject all cookies or indicate when a cookie is being sent.
For more details, you can consult our Cookies Policy.

Article 5. DATA SECURITY
5.1. We follow the generally accepted standards along with Law No. 8968, on the Protection of the Person against the processing of their personal data to protect the personal information that is sent to us, both during transmission and once received. However, no security measure is perfect. We recommend that you protect your password, as it is an easy way to manage the security of your account.

Article 6. CHANGES TO THE PRIVACY POLICY
6.1. This policy may be updated periodically to reflect changes in our information practices. If we make any changes, we will notify you on this website and we may notify you by email before the change takes effect. We encourage you to periodically review this page for the latest information on our privacy practices. By continuing to use the Services after those changes become effective, you agree to the revised policy.

Article 7. COMMUNICATIONS
7.1. We may need to contact you for a variety of different reasons, including:
7.1.1 Respond to your questions and requests. If you contact us with a problem or question, we will use your information to respond.
7.1.2 Send you service and administrative emails and messages. We may contact you about changes to our services, our service offerings, and important service-related notices, such as billing, security, and fraud notices.
7.1.3 Sending emails about new products or other news about us that we think you might like to hear from us or our business partners.
7.1.4 Conducting Surveys: We may use the information collected in surveys to improve and personalize our products, services and websites.

Article 8. RESOLUTION OF COMPLAINTS
8.1. If you have any concerns about how your Personal User Information is handled, you may contact us at rebe@gatonegrocr.com with the subject line “Privacy Concerns.” We will reply to you shortly.

Article 9. DISPUTE RESOLUTION PROCESS
9.1. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting our Customer Service Center (info@jinagonzalez.com). In the unlikely event that the Customer Service Center is unable to resolve your complaint to your satisfaction (or if it has been unable to resolve a dispute it has with you after trying to do so informally), we will agree to resolve those disputes through binding arbitration rather than in a court of general jurisdiction. Arbitration uses a neutral arbitrator rather than a judge and allows for faster settlement of claims than a court, and is subject to very limited review by courts.
9.2. In the unlikely event that a dispute arises between you and us regarding our handling of your Personal User Information, we will do our best to resolve it. If we cannot, the claims will be referred to mediation, before and as a condition precedent to the initiation of any action or adjudication procedure, including arbitration determined according to Law No. 7727, on Alternative Conflict Resolution and Promotion of Social Peace, which is held at the Conciliation and Arbitration Center of the Costa Rican Chamber of Commerce, by delivering a written notice to that effect to all other Parties.